Privacy Policy
What we collect, why, and how we protect it.
Last updated: 10 October 2026
This policy explains how Mookmati ("we", "us") handles your personal data when you visit mookmati.in or order from us through WhatsApp or Instagram.
What we collect
- Order details: your name, phone number and delivery address, which you share with us to place an order.
- Messages: your conversations with us on WhatsApp or Instagram.
This website does not use forms, logins or tracking cookies. We do not collect card or bank details on this website.
Why we use it
- To confirm, pack and deliver your order.
- To answer your questions and handle returns.
- To keep records required by law, such as invoices.
- To send you updates, only if you have agreed to receive them.
Who we share it with
We share only what is needed with courier partners to deliver your order. We do not sell your data. Messages sent on WhatsApp and Instagram are also subject to the privacy policies of those platforms.
How long we keep it
We keep order records for as long as the law requires, and other data only as long as needed for the purposes above.
Your rights and complaints
You can ask us to access, correct or delete your personal data, or raise any complaint, by messaging us on WhatsApp. We will acknowledge your message within 48 hours and resolve it within one month.
Changes
We may update this policy from time to time. The latest version will always be on this page.